Ken Stewart
Posts by Ken Stewart
MPS Sales: Pursuing New Customers or Expanding into Existing
I’ve had opportunity to talk with a lot of dealers and resellers across the spectrum of the service-centric transformation. Most dealers and resellers on the edge of managed print services (MPS) initially equate MPS with simply taking over the service…
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Hacked Off About HP Security Headlines; Who’s To Blame?
Could a hacker take control of your printer and set your home or office on fire? In a wonderful example of responsible journalism, media agencies have seized the opportunity of another reported security vulnerability to seize the front page with…
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5 Questions Every Hybrid Dealer Can Answer (and what to do about it if you can’t)
If you were given a choice of owning a franchise that had a 95 percent success rate or an independent company that had a 50 percent failure rate, which would you choose? According to Michael Gerber, author of E-Myth Revisited,…
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Treating the Sickness and not the Symptoms: The Convergence of User and Asset Management Technologies
Excerpt from: Treating the Sickness and not the Symptoms: The Convergence of User and Asset Management After spending several years in IT leadership roles, I joined the document and imaging industry as part of an independent dealership’s management team. Making…
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What’s the Difference in MPS and CPP?
CHANGING the CHANNEL What’s the difference in MPS and a traditional cost per copy (CPP) contract? A copier rep., an office supplies sales rep. and a IT sales rep. are sitting at the bar having a drink. The IT sales…
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