Ken Stewart
Posts by Ken Stewart
OMG! HIT, MPS, EDM and BPO
I come from a long history of leveraging technology to reduce waste, improve ability to service customers and I might even argue to improve quality of life. Sadly, in many instances, technology has become a disabling technology — specifically when…
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What’s New with the CompTIA MPS Community?
As sleet and snow covered the ground in St. Louis, a list of industry who’s who trickled in to break bread by a warm fire. CompTIA’s call to action last year was answered, and continued progress is a telltale sign…
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What is Your MPS Karma?
Do you often wonder why all your efforts in MPS have to be so hard and often don’t yield the results you expected? Maybe it’s Karma. Karma is one of the cornerstones of Buddhism. In summary, the Buddhist doctrine states…
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The Color of Success?
If the word ‘success’ were a color, what color would it be? Marketing traditionally leans on red to evoke passion and appetite, blue to speak of trust or white to evoke a feeling of simplicity and cleanliness. However, green might be…
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How Do You Staff for Success?
Poor hiring decisions have real consequences, and you pay for it in real money. How much time do you spend dealing with the bottom 10 percent in your organization? Along with your money, when you hire team members that don’t…
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Lead with Speed to Win the Sale: Help Your Customers Be Nimble!
How many times have you heard, “We need to cut costs”? How many times are you leading with a cost-cutting strategy in your talk-track? Well, stop! Quit trying to race your customer to the bottom. You won’t catch me saying…
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